Premiere Credit hires talented and innovative managers who think creatively and independently, lead by example, build trusted relationships with customers and hold Premiere Credit accountable for maximizing client performance.
We recognize that the evolving nature of receivables management in a 21st century economy requires continuous improvement and significant investment in analytics.
There are no ivory towers at Premiere Credit; our managers provide hands-on leadership and are available to employees and clients at all times.
We reach out to actively and collaboratively build client relationships, with a focus on frequent communication; as a reflection of this commitment, our executive management team travels regularly to visit our clients at their facilities to get a firsthand understanding of our customers’ needs.
Our managers and associates have clear benchmarks for success and are accountable for results.
PCNA’s daily contact with clients and consumers results in timely and appropriate follow-up. We make every reasonable effort to respond to special requests and to promptly resolve all concerns of our clients and consumers.
All employees must acknowledge or resolve client calls or emails within two hours during normal business hours.
We provide all clients with 24-hour contact information for key staff, including managers and Executive Management.
Client reports are typically provided within 48 hours.
All consumer requests are responded to by our Compliance Division via letters, direct communication and other appropriate outreach in order to follow up and resolve all consumer needs.
PCNA is responsive to industry changes and the needs of individual clients.
We invest heavily in Information Technology in the areas of analytics, disaster recovery, and high availability to increase recovery outcomes and to better serve clients.
As one of only a handful of FISMA certified agencies in the country we are dedicated to ensuring the security of our clients’ data.
We provide customized portfolio and business analytics, recovery models, and performance reporting tailored to the specific needs of each client.
PCNA recognizes that all interactions with consumers ultimately reflect back on our clients. Collectors are required to comply with all state and federal laws and regulations, including the FDCPA. Consumers are treated with respect and all communications are professional.
Our Compliance Division monitors consumer calls, audits letters and tracks industry trends. This division reports directly to Premiere Credit’s CEO.
Managers on the floor monitor live calls each day.
Associates are coached and mentored daily to promote best practices in consumer relations and problem resolution.
Premiere Credit holds semi-annual Compliance Summits that are attended by the entire management team and that ensure consistent compliance awareness training for all collectors.