Innovative Collection Solutions Maximizing Recoveries for the Public Sector
Premiere has established a solid reputation for delivering effective recovery strategies for the spectrum of governmental receivables bolstered by established internal business rules and best practices predicated on responsiveness, respect, and governance.
Our experience encompasses serving state governments and quasi-governmental accounts, including various state departments, city and county departments, and municipalities. For these clients, Premiere has attained a proficiency in managing and providing professional recovery of a broad range of government receivables, from the spectrum of taxes to traffic and vehicular violations, court fines and fees, and utilities.
Through our partnerships with federal, state, and local government clients, Premiere has come to understand the unique relationship that exists between constituents and their government. We have incorporated this understanding into how we train our recovery specialists to engage your constituents, explain their debts, confirm acceptance and understanding of these debts, and provide solutions tailored to achieve positive outcomes.
Superior collection results are a primary measure of success; however, Premiere realizes all goals must be approached and executed in a manner that results in compliance with the law and positive outcomes for your constituents. The combination of our team members’ understanding constituents and Premiere’s philosophy of approaching each constituent as a person who could be our neighbor creates a synergistic pairing of attributes devised to resolve your accounts successfully. With this understanding, we focus on resolving cases in a thoughtful manner, recognizing these individuals are residents of their local community whose interactions with you are paramount to maintaining respect and compliance with government. Our “problem-resolution” approach focuses on resolving issues before they become a complaint. This maximizes returns and minimizes complaints and the administrative burden they create. This approach also enhances public trust and confidence in our clients and the collection process.