Recovery Solutions Designed with Your Students' Financial Well-being in Mind
During the past 20 years, Premiere has established a solid record of providing colleges and universities, guaranty agencies, private lenders, and the U.S. Department of Education with responsive support, delivering exceptional recovery performance and a positive experience for borrowers. Through this commitment to excellence, Premiere has built a reputation for managing accounts in a manner that adheres to the highest levels of compliance and ethical performance.
Our experienced operations managers design custom, analytics-based recovery action plans, which we execute with precision. These plans are bolstered by our financial literacy and counseling approach to resolving borrower accounts. Financial literacy is an integral part of our training program, which enhances the ability of recovery specialists to communicate with borrowers regarding their unique financial situations and identify the option of account resolution most beneficial to both you and the borrower.
Premiere’s training program provides recovery specialists with repayment options and sources of financing to present and discuss with borrowers. Repayment options are determined by account type, as well as by the borrower’s ability and willingness to pay. Recovery specialists fully document all account resolution actions, guide the borrower through any required processes to ensure all due diligence steps have been completed as required, and counsel borrowers on the long-term financial benefits achieved by resolving debts in full, rather than settling on minimum payment options or making long-term arrangements.