Recovery Solutions Designed with Your Students' Financial Well-being in Mind

During the past 20 years, Premiere has established a solid record of providing colleges and universities, guaranty agencies, private lenders, and the U.S. Department of Education with responsive support, delivering exceptional recovery performance and a positive experience for borrowers. Through this commitment to excellence, Premiere has built a reputation for managing accounts in a manner that adheres to the highest levels of compliance and ethical performance.

Our experienced operations managers design custom, analytics-based recovery action plans, which we execute with precision. These plans are bolstered by our financial literacy and counseling approach to resolving borrower accounts. Financial literacy is an integral part of our training program, which enhances the ability of recovery specialists to communicate with borrowers regarding their unique financial situations and identify the option of account resolution most beneficial to both you and the borrower.

Premiere’s training program provides recovery specialists with repayment options and sources of financing to present and discuss with borrowers. Repayment options are determined by account type, as well as by the borrower’s ability and willingness to pay. Recovery specialists fully document all account resolution actions, guide the borrower through any required processes to ensure all due diligence steps have been completed as required, and counsel borrowers on the long-term financial benefits achieved by resolving debts in full, rather than settling on minimum payment options or making long-term arrangements.

Campus-based Student Loans & Receivables

Premiere utilizes exclusive teams of recovery specialists trained on the nuances of the higher education industry, including recovery of Perkins Loans and reducing a client’s cohort default rate. Premiere offers tailored recovery solutions designed to increase recoveries for outstanding tuition and loans administered directly by your Financial Aid office, including institutional loans, Perkins Loans (National Direct Student Loans), Health Professions Student Loans, and Nursing Student Loans.

We have additional expertise recovering educational receivables including parking, room and board, and library fines.

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Guaranteed Student Loans

Premiere has extensive expertise recovering federally funded student loans administered through the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program (FFELP). These loans offer students more attractive interest rates, more flexible repayment plans, and require no collateral for approval. We are knowledgeable of all available student loans, including subsidized and unsubsidized Direct Loans, PLUS Loans, FFELP Loans, and Perkins Loans. Our recovery specialists receive specialized training on all available repayment options, including rehabilitation, consolidation, and administrative resolution.

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Private Student Loans

Private student loans, which offer financing for higher education that can supplement federal loans, require a substantially different approach to account resolution. Premiere recovery specialists are knowledgeable of the nuances of private student loans, which do not have the same repayment and administrative resolution options available to federal loans. By contrast, however, private student loans require established credit and/or a cosigner for approval. Recovery specialists assigned to private student loans receive in-depth training on identifying alternative sources of financing, counseling borrowers on the positive impact of repayment on their credit, and locating and contacting cosigners. Cosigners often play a substantial role in repayment of the outstanding loan.

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